TERMS OF ENTRY & SALON / SPA ETIQUETTE

Advanced bookings for salon/spa treatments are highly recommended to avoid disappointment. Bookings and purchases are subject to VINITAS Cancellation, No-Show and Terms of Purchase Policies. If you experience high blood pressure, heart condition, allergies or any other medical complications, we suggest you consult your doctor before booking salon/spa treatments. Smoking and alcohol consumption are not permitted in the spa/salon. Consumption of alcohol is not recommended before spa treatments. VINITAS reserves the right to refuse entry and treatment to anyone displaying signs of alcohol consumption or drug/other substance abuse. Children under the age of 18 are not permitted in the salon/spa without continuous adult supervision. The salon/spa does not take responsibility for loss or damage to any personal or valuable items so it is recommended you do not bring jewelery, mobile phones and other such items into the salon/spa. The appropriate dress code is neat, casual and comfortable clothing. Please arrive at least 15 minutes prior to your scheduled time to check in and prepare. Appointment times will be reduced if you arrive late however the full treatment time will be charged. It is recommended males shave about three hours before experiencing a facial treatment. You are required to complete a Client Profile Form so the stylist/therapist may identify any potential contraindications and customize the service to your specific requirements. Information provided will be kept confidential in accordance with our strict privacy policy. To maintain a relaxing and quiet environment, mobile phones and other electronic devices must be turned off before leaving the reception area and must remain turned off whilst in the main facility. It is requested you move quietly around the salon/spa and use lowered speaking volumes. You may be asked to leave if your behavior is negatively impacting the experience of others within the spa. You are requested to shower prior to spa treatments. Any jewelery worn into the salon/spa must be removed prior to your service. Underwear, swim wear or disposable underwear must be worn for all body and wet treatments. Please note some muds/oils used during the some treatments may stain clothing. You may prefer to remove hearing aids, eye glasses or contact lenses for greater comfort during spa treatments, however for safety reasons, you should do so once settled, immediately prior to the treatment. Please ask your therapist for assistance if required. Please inform your stylist/therapist during the treatment if you would like them to change the pressure, temperature, lighting or other factor to maximize your comfort and satisfaction. Entry to VINITAS is at your own risk and although strict policies and procedures are implemented to maximize safety, VINITAS, its employees and representatives will not be held liable or accountable for any incident experienced by any person entering the premises and/or undergoing salon/spa treatments. All prices are inclusive of GST. Prices may change without prior notice.